FAQ

1. What types of industries do you serve?

We serve a wide range of industries, including textiles, plastics, paints and coatings, inks and more. Our products are tailored to meet the specific needs and regulatory requirements of each industry.

2. Can you provide custom color matching?

Yes, we offer custom color matching services. Our laboratory team uses advanced color-matching technology to develop formulations that meet your exact color requirements, ensuring consistency and accuracy across batches.

3. Are your pigments and dyes environmentally friendly?

We offer a selection of eco-friendly pigments and dyes, including low-impact and biodegradable options. Many of our products meet international environmental standards, such as REACH and RoHS, ensuring reduced ecological impact.

4. What quality control measures do you have in place?

Our Quality Control department follows strict procedures, including raw material testing, batch-to-batch consistency checks, and various performance tests like lightfastness, thermal stability, and chemical resistance. Each product batch also includes a Certificate of Analysis.

5. Do you offer technical support for product application?

Yes, our technical support team is available to assist you with product selection, troubleshooting, and optimizing performance. We also provide training workshops on the application and handling of our products.

6. What are the minimum order quantities (MOQs) for your products?

MOQs vary by product and order specifications. For certain products, we offer flexibility in order quantities, especially for new or specialty formulations. Please contact our sales team for specific MOQ details.

7. Can I request free samples of your products?

Yes, we provide samples for most products so that you can test their performance before committing to a larger order. Sample sizes and availability may vary depending on the product.

8. How are your products packaged?

We offer a range of packaging options, from small containers to bulk packaging, to meet the needs of different applications and industries. Custom packaging solutions are also available upon request.

9. Do you offer international shipping?

Yes, we ship our products globally. Our logistics team is experienced in handling international shipments and can assist with documentation and regulatory compliance for various regions.

10. What is your product return policy?

Our return policy varies by product and reason for return. If there is a quality issue, please contact our support team with details, and we’ll work to resolve it as quickly as possible, whether by replacement or credit.

11. How long is the shelf life of your pigments and dyes?

The shelf life of our products depends on the specific type and formulation. In general, most products are stable for 1–3 years when stored properly. We provide specific storage guidelines and expiration details for each product.

12. Do your products comply with international regulations?

Yes, our products comply with major international standards, including REACH, RoHS,AP 89-1, EN71-3, FDA certification, SDS (EU standards) and others as applicable. We provide all necessary compliance documentation to ensure ease of use in different markets.